Mydealerandme.com™ will provide your customer the opportunity to give your dealership a positive online survey regarding their experiences when purchasing their new vehicle.
Customers are often most satisfied the day of the sale before they leave the dealership. They actually feel that they have had a good experience and that they were treated fairly. You can encourage your customers to fill out our simple car dealer customer survey before leaving the dealership, or they can fill out the survey in the comfort of their own homes. Based on our experience regarding customer satisfaction, the best time to have the customer access Mydealerandme.com™ is at the time of delivery while their vehicle is being prepped.
Remember: Manufacturer customer surveys take 4 to 6 weeks to arrive and your customers may not feel the same way as they did when they were in your showroom.
The car dealer customer survey at Mydealerandme.com™ will remain as part of your dealership’s online history and it will show future customers that at your dealership they can expect to be treated fairly and in a professional manner.
As a Dealer Principal or General Manager you are not always made aware of problems arising with your customers. These problems if not handled correctly and in a timely manner by a professional Customer Resolution Manager will escalate and cost you.
Customers that are not entirely satisfied may find Mydealerandme.com™ on their own and post a negative comment. If such is the case, as a member dealer you will be able to respond and in most cases resolve the issues online quickly. Letting future customers know that if a problem should occur, there is a process in place to handle their concerns.
This is a great tool to make you aware of problems that surge within that critical 4 to 6 week period before the customer receives the Manufacturer survey.
Want to become a member dealer
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